Fault Analysis
Comprehensive Feedback System:
At AMCOR, we have pioneered the industry’s most extensive feedback system to empower our customers with invaluable insights and enhance product performance.
STEPS
Key Features:
Customized Reporting:
- Customers receive detailed reports at designated frequencies.
- Reports include error codes and accompanying pictures illustrating the key causes of failure.
USB Digital Microscope Integration:
- A USB Digital Microscope is stationed at every tech bench for precise visual analysis.
- Technicians capture images of components relevant to identified failures, integrating them with serial/tracking numbers and associated error codes.
- Integrated data aids technicians in addressing repeat repairs effectively.
Preventive Maintenance Support:
- Comprehensive data equips customers with tools to minimize failures caused by a lack of preventive maintenance, mishandling, and adverse product environments.
OEM Partner Collaboration:
- OEM partners can utilize the information to identify potential design flaws, fostering collaborative improvements
Customized Reporting:
- Customers receive detailed reports at designated frequencies.
- Reports include error codes and accompanying pictures illustrating the key causes of failure.
Preventive Maintenance Support:
- Comprehensive data equips customers with tools to minimize failures caused by a lack of preventive maintenance, mishandling, and adverse product environments.
USB Digital Microscope Integration:
- A USB Digital Microscope is stationed at every tech bench for precise visual analysis.
- Technicians capture images of components relevant to identified failures, integrating them with serial/tracking numbers and associated error codes.
- Integrated data aids technicians in addressing repeat repairs effectively.
OEM Partner Collaboration:
- OEM partners can utilize the information to identify potential design flaws, fostering collaborative improvements
Error Code Report Structure:
By Serial Number:
Detailed breakdown featuring individual error codes and corresponding images linked to specific serial/tracking numbers.
Summary Section:
Identifies trends by category, offering a high-level overview of common issues and areas for improvement.
AMCOR’s commitment to providing actionable insights through our feedback
system reinforces our dedication to customer satisfaction, continuous
improvement, and collaborative partnerships with OEMs.
Ready to start?
