AMCOR has developed the most comprehensive feedback system in the industry.
Customers may receive a report at designated frequency with both error codes and picture(s) demonstrating key cause of failure.
A USB Digital Microscope is stationed at every tech bench. When a failure is identified and a picture of the component is relevant, the technician takes the shot. The picture(s) are then integrated with that serial/tracking # and merged with the identified Error Codes. This detail is also available to aid the tech in the event of a repeat repair in the future.
This comprehensive data provides the tools needed to reduce failures caused by lack of preventive maintenance, mishandling and product environment. Our OEM partners may also use the information to identify design flaws.
The error code report has two sections:
- By serial # – individual codes and pictures
- Summary – identifies trends by category.